Terms of Service
By engaging TY Tax Advisory (“we”, “us”), you agree that services are provided on a professional‑services, best‑efforts basis. Scope, deliverables, and fees are confirmed in writing (e.g., proposal or engagement letter). You agree to provide accurate and complete information necessary to perform services. Unless otherwise stated, invoices are due upon receipt. Late balances may accrue interest at 2% per month (24% per annum) or the maximum allowed by law.
- No Legal Advice: We provide accounting and tax services, not legal advice.
- Records & Access: You are responsible for timely access to banking, bookkeeping files, and CRA accounts as needed.
- Confidentiality: We keep your information confidential except as required by law or with your consent.
- Limitation of Liability: To the fullest extent permitted by law, our aggregate liability is limited to the fees paid to us for the specific engagement giving rise to the claim.
- Governing Law: Province of British Columbia, Canada.
Privacy Policy
We collect only the information needed to provide services and operate our business—such as contact details, billing information, and accounting records you supply. We do not sell your data. Information may be stored in reputable cloud services (e.g., Google Workspace) with appropriate safeguards. You may request access, correction, or deletion of your personal information subject to legal and professional obligations.
- Data Use: Providing services, invoicing, and compliance.
- Third‑Party Processors: Tools we use (e.g., Google, Stripe) process data under their own policies.
- Security: Administrative, technical, and physical measures are used to safeguard information.
- Your Rights: Contact us to exercise access or correction rights. We will respond within a reasonable time.
- Contact: [email protected]
Refund & Cancellation Policy
Discovery/consultation fees and deposits are non‑refundable once scheduled. For monthly bookkeeping, cancellations take effect at the end of the current billing cycle. Project‑based work (e.g., year‑end, tax returns) is billed for time and deliverables completed to date; once filings are submitted or deliverables delivered, fees are non‑refundable. If you believe a charge is in error, contact us within 14 days and we will review promptly.